LISTENING SKILLS
Listening Skills Listen to Understand, not to Respond - Steven Covey Listening is the ability to receive, interpret and understand messages. Active listening is an important section of the process of communication. Active listeners pay attention to the communicator and what they are intended to say. Active listening involves the ability to concentrate and ignore distractions. The distractions in the process of active listening include checking messages on the gadgets, daydreaming, personal worries, judging the person, etc. listening as well as communicating become successful when both the parties concentrate on central ideas/ main focus rather than judging each other. Nodding the head, having good eye contact, and questioning ensure good listening and encourage the speaker. Active listeners have the following habits / Skills § Pay more attention § Don’t judge § Clarify (Ask relevant questions) § Paraphrase § Understand the purpose of communication §